24Design Operations, Design Management

Case Study

Enterprise Content Migration


Helping Microsoft teams navigate large-scale content migrations by creating structure, improving visibility, and supporting quality delivery across evolving workflows.


Revel (Now Tenari)


Overview

Microsoft’s migration initiatives required teams to move large volumes of content into new authoring and publishing workflows while maintaining quality, consistency, and business continuity.

As Product Operations Lead supporting Gradial and Experience Platforms, I partnered with authors, engineers, project managers, and stakeholders to create clarity around migration workflows, support quality assurance efforts, and help teams deliver content efficiently at scale.






Focus Areas

  1. Content Migration 
    Supporting page mapping, migration readiness, and execution planning.
  2. Quality Assurance
    Validating content and identifying issues before launch.
  3. Documentation
    Creating process guidance and operational resources.
  4. Cross-functional Coordination & Training
    Aligning authors, engineers, PMs, and stakeholders.


175+
Pages migrated

100%
Page approval and published

Multiple cross-team functional teams

Strengthened reliability of AI production processes in live environments




Work Highlights


1. Migration Design Planning

Supported migration planning efforts through content mapping, documentation, and workflow guidance.

  • Content mapping
  • Migration tracker
  • Workflow documentation


2. QA & Validation

Partnered with teams to review migrated content, surface issues, and improve launch readiness.


  • QA checklist
  • Validation tracker
  • Testing workflow


3. Operational Support
Provided ongoing support as workflows evolved, helping teams navigate new processes and maintain delivery momentum.

  • SharePoint documentation
  • Training resources
  • Office hours materials


4. Stakeholder Alignment
Worked across disciplines to keep teams informed, aligned, and moving efficiently through migration milestones.




Results


  • Scaled Content Delivery
    Supported successful migration of 175+ pages across Microsoft experiences.
  • Improved Workflow Visibility
    Documentation and process guidance helped teams better understand migration requirements and responsibilities.
  • Increased Quality & Consistency
    QA validation processes helped maintain content quality throughout migration efforts.
  • Enabled Cross-functional Collaboration

    Supported alignment between authors, PMs, engineers, and platform teams during complex delivery initiatives.








Outcome 

The migration effort demonstrated how thoughtful operations can enable large-scale delivery. Through documentation, workflow support, quality validation, and stakeholder coordination, I helped teams successfully migrate 175+ pages while maintaining consistency, reducing ambiguity, and supporting collaboration across multiple disciplines.








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